FREQUENTLY ASKED QUESTIONS
FAQ's
Heres a little bit on how I do things around here!
>> I RELEASE ALL PIECES IN COLLECTIONS WHICH HAPPENS ONCE A MONTH
>> COLLECTIONS CONSIST OF 50-100 ONE OF A KIND PIECES
>> PIECES TEND TO GO QUICK, SO IF YOU HAVE YOUR HEART SET ON SOMETHING I RECOMMEND SNAGGING IT!
>> NO CUSTOMS
How will I know when you are having a collection come out?
>> YOU CAN FIND THE COLLECTION RELEASE DATE IN MY BIO
>> IT WILL ALSO BE POSTED IN MY WEBSITE HEADER
>> I USUALLY HAVE A COUNTDOWN POSTED IN MY STORIES
>> I ALSO PUT THE DATE OR A COUNTDOWN IN MY FEED POSTS
See a design you love and curious if it will come back?
>> ALTHOUGH MOST OF MY PIECES ARE ONE OF A KIND, I DO BRING BACK THE STAPLE DESIGNS IN EACH COLLECTION.
>> FOR INSTANCE, IF I DON'T HAVE ANY BETSY NECKLACES IN THIS COLLECTION YOU WILL PROBABLY SEE THEM IN THE NEXT. I ALWAYS TRY TO BRING BACK YOUR GUYS FAVORITES
Made to order pieces:
>> I HAVE A TON OF "MADE TO ORDER" DESIGNS ON MY WEBSITE
>> I RESTOCK THESE PIECES ABOUT TWICE A MONTH
>> ALL MADE TO ORDER PIECES CAN TAKE UP TO 7-10 DAYS TO BE SHIPPED ALTHOUGH I USUALLY GET PIECES OUT WITHIN 5 DAYS
Pricing on collection items:
>> IF YOU HAVE ANY QUESTIONS ABOUT PRICING BEFORE COLLECTIONS COME OUT, YOU CAN TAKE A LOOK AT THE "ARCHIVE" SECTION ON MY WEBSITE. THERE YOU CAN FIND PAST COLLECTIONS AND PIECES WHICH WILL GIVE YOU A GOOD IDEA ON WHAT TO EXPECT.
........
and heres the rest of the info!
WHAT ARE YOUR CUSTOMER SERVICE HOURS?
My customer service hours are M-F, 9am -4pm, PST.
Have a question for me? Email me at info@radicaljewelryco.com and I will get back to you as soon as I can! I can usually respond within a couple hours:)
PLEASE DO NOT DM ME ON INSTAGRAM REGARDING AN ORDER!! DMs get lost super duper easy. Thank you guys!
CAN I CANCEL OR CHANGE MY ORDER?
After your order is placed, changes + cancellations must be made within 24 hours. Changes requested outside of 24 hours cannot be made as your order is already in my hands being made. Please contact me via email to make a change or cancellation. This includes gift card purchases
If you are ordering from a collection release and you changed your mind and would like to cancel, it has to be done on that day. My collections tend to sell out and if one item gets canceled it just makes it hard to sell again. Thank you for understanding.
RETURN + EXCHANGE POLICY?
Return shipping will be paid by the customer
RETURNS - ALL COLLECTION PIECES AND GIFT CARDS ARE FINAL SALE!
Please know your size before ordering and I do sell ring sizers in my shop. These pieces can be very sought after during collection releases and if the item was to be returned, I would already be working on a new collection, so it just doesn't work out. I do not offer refunds on gift cards. Im sorry for the inconvenience
I will accept returns of made to order pieces within 7 days of when you've received your items. Once I have received and processed your returned items and they are in original resale condition, you will receive a refund. Customer is responsible for return shipping
EXCHANGES - exchanges for non-custom and non one-of-a-kind(collection pieces) items can be processed within 7 days of receipt. Your items must be in original resale condition. Return shipping must be paid by customer
DO YOU OFFER REPAIRS?
My pieces are built to last, if something has a defect that was out of your control such as a clasp breaking, I will always fix it for free for you. If you happened to vacuum up your necklace and the chain broke, that is on you and I cannot fix pieces like that for free. If anything happens, please feel free to reach out!
Chain replacements start at $15
Cuff/ ring resizing: $10
WILL MY JEWELRY TARNISH?
All fine metals tarnish with time (Brass will tarnish quickest, then sterling, and 14k gold can last years). I recommend storing your jewelry in a dry area (not your bathroom). Your pieces are easy to maintain and clean. If you wish to polish your pieces we recommend using warm sudsy water and buffing with a scratch free cloth.
WILL MY FINGER TURN GREEN?
This all depends on your personal chemistry. I use 14kt Gold Fill and Sterling Silver. These are all high quality metals that will not cause irritation unless you have an existing metal allergy to those specific metals. you may want to try changing up your skincare routine in order to remedy any reactions your personal chemistry may have.
WHAT IF I LOST ONE EARRING?
Contact me right away if you lose an earring. I can create a half order for you as long as I have the correct supplies/matching stones. You will be charged 50% off the price of the earrings.
WHAT IF MY STONES DON’T MATCH THE LISTING PHOTO FOR YOUR MADE TO ORDER OPTIONS?
Nothing I deliver to you is mass produced. I hand-make your piece to order, selecting stones (I always pick stones that are VERY similar), texturing metals, wire-wrapping, and stamping. So this means that what you end up with is not the exact design from my product page - there just MIGHT be some slight differences! If you have any issues, please feel free to reach out!
